Robotic Process Automation (RPA) is a new technology that enables software robots to perform many predefined tasks by imitating an employee.
These robots can check your e-mails for you, issue invoices by verifying the invoice amount, complete their tasks without error by entering the permitted applications and exit the system and make it possible to automate these and similar processes.
Software robots with robotic automation process; They can learn and repeat the steps and interactions of employees on software systems while performing a task, read and process data, analyze and report the result. This enables it to automate time and labor-consuming tasks such as accounting, information technology (IT) tasks, and human resource processes. It provides a great increase in both business quality and customer satisfaction by reducing the risk of error. With the automatic solutions it offers, it can work 24/7 without stopping, thus preventing serious disruption of work.
Robotic Process Automation, which can be easily integrated into your existing infrastructure or system, plays an important role in increasing the efficiency of your business, allowing you to control your costs more easily.
Thanks to new developments in artificial intelligence, machine learning, big data, speech recognition technologies, and deep neural networks, it can automate rule-based processes in both the backend and frontend. It helps to reduce costs, increases error-free business, improves service quality, helps the healthy progress of compliance and regulatory issues, and improves customer experience.
Rules-based processes can be automated between approximately 70% and 80%, enabling companies to produce at lower costs without going to other geographies. According to various studies, people spend about 10% to 20% of their time working on boring and repetitive computer tasks. While 15% of employees consider these repetitive jobs a waste of time, companies miss an average of 50% of the opportunities provided by automation.
What are the Three Basic Technologies of Robotic Process Automation?
Three basic technologies of RPA; It consists of data replication, workflow automation, and machine learning.
The time spent on manual data entry is quite high. The resources used within the companies for such works and the costs increasing accordingly cause problems in the future. You can save time and labor by reducing the load, cost, and resource usage via RPA processes.
Workflow automation is widely used today. There are many different types of processes that need to be automated in many areas. Although there are application areas in many business functions, Robotic Process Automation is mostly used in processes such as employee data entries in human resources departments, invoice entries in accounting departments, customer data entries in sales departments, periodic reporting in finance departments. Test Automation is also very similar to the RPA. They have almost the same design but different goals.
Thanks to the increasing use of machine learning, it helps to increase the user experience in automation processes and to advance the work done with the lowest error rate. Nowadays, much work is done by machines. Although these machines are physical, they can be virtual as used in robotic processes. The developed automation system makes it easier and painless to do different jobs in many areas by learning.
Advantages of Robotic Process Automation (RPA)
Although we have mentioned many advantages, below we can list some of them.
- Provide better customer service
- Ensuring compliance of business operations and processes with regulations and standards
- Allowing processes to be completed faster
- Providing improved efficiency by digitizing and controlling process data
- Creating cost savings for manual and repetitive work
- To make employees more productive
What are the tools used for RPA?
There are many popular tools used in RPA processes. We can list some of them below.
- Automation Anywhere
- Blue Prism
- Inflectra Rapise
- Nice Systems
- Redwood Software